Customer Satisfaction Form

Catering Services – Consumable Request / Banquet Order

Umpan balik Anda sangat penting untuk membantu kami menjaga mutu layanan catering & jamuan DSLNG.
Your feedback helps us continuously improve our catering service quality.

1. Detail Permintaan / Request Details

Date / Tanggal (Otomatis) :

Delivery Time / Jam Pengiriman *

WITA

Consumable For / Diperuntukkan Untuk *

Request By (PIC) / Nama Pemesan *

2. Customer Feedback / Penilaian Layanan

Silakan sentuh atau pilih skor yang sesuai untuk masing-masing parameter penilaian di bawah ini:

Delivery was on time

Pengiriman tepat waktu sesuai jadwal

Good 3 • Baik

Fair 2 • Cukup

Poor 1 • Kurang

Order received was complete

Pesanan diterima lengkap sesuai permintaan

Good 3 • Baik

Fair 2 • Cukup

Poor 1 • Kurang

Snack taste satisfactory

Rasa hidangan / snack memuaskan dan enak

Good 3 • Baik

Fair 2 • Cukup

Poor 1 • Kurang

Snack variety met user preferences

Variasi snack sesuai selera / preferensi

Good 3 • Baik

Fair 2 • Cukup

Poor 1 • Kurang

Hygiene and food safety standards were maintained

Kebersihan & keamanan makanan terjaga baik

Good 3 • Baik

Fair 2 • Cukup

Poor 1 • Kurang

FM/Catering team was responsive and professional

Tim catering responsif & profesional

Good 3 • Baik

Fair 2 • Cukup

Poor 1 • Kurang

Overall, you were satisfied with the service

Secara keseluruhan puas dengan layanan

Good 3 • Baik

Fair 2 • Cukup

Poor 1 • Kurang

TOTAL POINT 21 / 21

AVERAGE 3.00 / 3.0

FINAL RESULT GOOD

3. Additional Comments / Catatan Tambahan

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